Service Point Privacy Policy

We collect basic contact details such as your name and phone number, along with your service location and appliance details, when you voluntarily provide them while requesting doorstep repair assistance or submitting an inquiry

Service Point uses customer information strictly to process repair requests, schedule technician visits, communicate service status, provide invoices, and respond to direct customer inquiries.

When you contact us via phone call or WhatsApp, we process your phone number and message content solely to coordinate appliance repairs and answer service requests directly.

Cookies and Website Analytics

Our website may use essential cookies and similar technologies required for basic website functionality and performance.

Third-Party Services

We may use third-party services for website hosting, performance, analytics, communications, or other necessary website functions. These providers may process information as required to provide their services.

Data Security

Service Point applies appropriate technical and organizational safeguards to protect customer communication records from unauthorized access, accidental loss, alteration, or disclosure.

Data Retention

We retain customer contact records only for as long as reasonably necessary to fulfill service requests, maintain business records, meet accounting requirements, or comply with applicable legal obligations.

Sharing of Information

We do not sell, trade, or rent personal data. Customer information may be shared with technicians or service personnel when necessary to arrange and complete a service visit, including relevant contact details, service location, and appliance information. Information may also be disclosed when required by applicable law.

Customer Rights and Choices

Customers may request access to their stored contact information, ask for corrections to their details, or request deletion of information where applicable.

Changes to This Privacy Policy

Service Point may update this privacy statement periodically to reflect operational changes. Revised versions will be published on this page with an updated effective date.

For any questions regarding this Privacy Policy or customer data privacy at Service Point in Mumbai, Thane, or Navi Mumbai, please reach out via email at servicepointsupport@gmail.com, phone at 98335 66580, or WhatsApp.